Photo File | sports photos and collectibles, Baseball, Football, Hockey,Basketball and more...
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retail
FAQs
PAYMENT QUESTIONS
What is your privacy policy?
Is your online payment process secure?
What form of payments do you accept?
Do you charge sales tax on orders?

RETURNS & SHIPPING
What are your shipping rates?
how do I cancel my on-line retail order?
What is your return policy for on-line retail orders?
Can I return Made-to-Order products when I order on-line?
Can I exchange my on-line retail order?
Are you open 24/7?
Who do you use for shipping?
How long until my on-line order arrives?
Can you expedite my order?
Do you refund shipping charges if I return my order?
How do I calculate a business day?
Will you send my order in separate shipments?
Do you ship internationally?

PRODUCTS QUESTIONS
How do I find a specific player?
What if I don't see a player or product I want, can I order it anyway?
Is there additional wait time for custom photos, enlargements, or specialty products?
How does my photo come?
Do you offer any gift wrapping services?
What size photos are available?
Can I have my photo framed?
What is Stock photo?
What is an "In-Stock" photo?
What products are "Made-to-Order"?
Are these licensed products? Why should I care?
Why do most of your products have a Hologram on them?
My Photo File photo came in a plastic sheet protector made to hold 8x10 photos, can I buy them from you?
What are the finished sizes of your framed products?
What is your privacy policy?
Our privacy policy is very simple. We do not give out any of your personal information to anyone, except to the extent needed to fill your order.


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Is your online payment process secure?
Yes! Our payment processing is secured using an SSL (Secure Sockets Layer) Certificate which encrypts your information. Payments using this method are more secure than using your credit card in a public store!


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What form of payments do you accept?
We accept Visa, MasterCard, and American Express, as well as PayPal. Paypal is a reliable processing method used by customers worldwide and is an approved method of payment for eBay, Amazon, and many other large internet sites. We DO NOT accept cash, checks, or, money orders!


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Do you charge sales tax on orders?
Only on orders shipped in New York State. A state sales tax of 6% is applied to all in state purchases.


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What are your shipping rates?
Depending on weight First Class or Priority Mail service is used, unless you select the faster Express Mail service or the more reliable UPS options. Regardless of the order size, the shipping and handling charge is $3.00 for First Class/Priority Mail orders and $15.00 for Express Mail orders. Domestic Express Mail is delivered Monday through Saturday. Note: Express Mail packages require that someone be available to sign for the package when it arrives, for this reason you may find it more convenient to have your photos sent to your place of work rather then your home. You can also select UPS Ground or UPS Next Day Air shipping. Costs vary depending on the order's weight and may be calculated before ordering by clicking the "Calculate Shipping" button on the shopping cart screen. Ground package delivery generally takes 1 to 5 days depending on zone. Next Day Air is generally delivered by 10:30 AM on the day following shipment.


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how do I cancel my on-line retail order?
Orders may only be cancelled before they're fully processed, with approval from a Customer Service Representative. If you have a cancellation request, please email
customerservice@photofile.com right away. We will issue a complete refund on orders cancelled before final fulfillment. If your order has already been fulfilled, you must receive a RA and return the order to us for a refund (minus shipping charges). Click here for more information on our return policy.

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What is your return policy for on-line retail orders?
If for any reason you are not completely satisfied with any of our stocked products (See: What is a Stocked Photo?), you may return them within 21 days of purchase for a full refund. If you are returning due to an error made by Photo File, we will refund the total cost of your order less the shipping charges. Simple instructions on how to return merchandise are included with each order. Made-to-Order Products have a different guarantee since we cannot resell those items if they are returned.
(Click Here Can I return Made-to-Order Products?)

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Can I return Made-to-Order products when I order on-line?
Because we cannot reasonably expect to resell these Made-to-Order Products if they are returned within the 21 day window, we will issue you a credit you may use on a future purchase. If you are returning due to an error made by Photo File, manufacturing defect, or shipping damage, we will exchange that product for the identical item.


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Can I exchange my on-line retail order?
Yes, we accept exchanges at no extra charge up to 21 days after purchase on all NON Made-to-Order products. Regular shipping charges still apply.


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Are you open 24/7?
Unfortunately we are not. We do operate Monday through Friday from 9:00 AM to 6:00 PM Easter Time. We are closed on most major holidays. You can always reach us 24 hours a day via email at
customerservice@photofile.com

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Who do you use for shipping?
Orders are shipped either via USPS (United States Postal Service) or UPS (United Parcel Service).


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How long until my on-line order arrives?
Orders received before 9:00 AM EST will normally be fulfill the same or next business day. If we receive your order after that time, we will usually process your order the following business day. Orders received over weekends will be processed the next business day. Made-to-Order products require 1 to 3 additional business days processing time. After orders leave the warehouse, ship time depends on the shipping method you requested: 1-3 Business days for Express Mail, or 2-7 Business days for First Class/Priority Mail. First Class/Priority Mail to Canada can take in excess of ten days, Express Mail to Canada generally takes three to five days. These times will be longer during the holiday season.


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Can you expedite my order?
Yes. We offer Express mail on all standard and Made-to-Order Products. In addition, for certain Made-to-Order items we offer UPS Ground and UPS 1-day shipping. These options are available at checkout.


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Do you refund shipping charges if I return my order?
No. All shipping charges on non-refundable.


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How do I calculate a business day?
All days excluding Saturdays, Sundays and National Holidays are business days.


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Will you send my order in separate shipments?
To save you shipping expenses orders that contain both Stock and Made-to-Order items are held until the Made-to-Order items are ready. If you are ordering stock and Made-to-Order items and desire your stock items as soon as possible we suggest you place two orders, one for the stock items and one for the Made-to-Order products.


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Do you ship internationally?
We are licensed to sell our products in the USA and Canada. We can not ship our products anywhere else.


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How do I find a specific player?
The best way to find a particular image is to use our search feature, located at the top of the page on our website. Type the name of the player, product code, or a description of the photo, and select go. If you are unable to locate your image in this manner, use the left navigation buttons to browse by category.


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What if I don't see a player or product I want, can I order it anyway?
Unfortunately the answer is no. We have selected more then 5,000 of our most popular products to offer you. Even with this large number of products we cannot possibly stock all the players and events in sports, let alone of entertainment and historical events. If Photo File doesn't carry the photo you want, you may still be able to get it. Particular Photo File dealers may chose to stock a different assortment of images than PhotoFile.com. So, you may want to try your local sports memorabilia source for the photo you want. Even though we don't sell it now, perhaps the product you are looking for is one we can and should be selling. We would appreciate hearing from you. Please e-mail our photo editor at photoeditor@photofile.com with your suggestions about the products we should be carrying. We change our retail line up almost every day so check Photofile.com frequently to see what is new, your requested product may be there.


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Is there additional wait time for custom photos, enlargements, or specialty products?
Yes, Made-to-Order photos take 1 to 3 business days to make. Custom photos and enlargements may not ship on the same business day the order is placed. They will normally ship on the following business day.


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How does my photo come?
Your photo will come either in a flat envelope or in a tube.


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Do you offer any gift wrapping services?
No. We do gift wrap any orders.


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What size photos are available?
Our stock photos are available in 8X10. We also offer 11X14, 16X20 and 20X24 enlargements.


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Can I have my photo framed?
Yes. We offer framing options in both Metal and Wood. Your photo will be matted in a two tone acid free matte finished behind glass.


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What is Stock photo?
Stock Photos include all "In-Stock": loose, matted and framed 8" X 10" photos, "Memories and Milestones" and Photoramic products.


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What is an "In-Stock" photo?
An In-Stock is a photo we have specially selected for you, our customers, for its composition and popularity.


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What products are "Made-to-Order"?
Made-to-Order products include all Enlargements, Archive and Custom Photos.


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Are these licensed products? Why should I care?
Everything PhotoFile.com sells is fully licensed and approved by all the appropriate entities. You can be sure that all of our products meet or exceed the strictest quality standards. You may find unlicensed photos for sale on the web and elsewhere. Besides being illegal, and potentially counterfeit, these products are generally of inferior quality.


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Why do most of your products have a Hologram on them?
Most licensors require an official licensor supplied holograms be affixed directly to the front or back of our photos and products or be attached to the packaging. Even products without holograms usually have the licensor logo, along with the Photo File logo, on them.


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My Photo File photo came in a plastic sheet protector made to hold 8x10 photos, can I buy them from you?
Yes. These sheet protectors are available in packages of 100. Just
click here to buy them.

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What are the finished sizes of your framed products?
All of our photos can be framed. The finished dimensions are as follows:

Photo SizeFinished Frame Dimensions
8"x10"11"x14"
11"x14"18"x22"
16"x20"22.5"x26.5"
20"x24"25.5"x29.5"


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